Just The FAQs, Ma'am

Account FAQs

How do I login to the daily, live stream trading room, aka - the ProTrading Room (PTR)?

All TDG Forevah members have access to the daily live stream ProTrading Room (PTR). You login to the room here: https://tradersdevgroup.com/ptr/

Where do I get the password for the ProTrading Room?

The password for the PTR changes each week.  Most weeks you will receive an email on Sunday night with the password for the week.  If you do not receive an email, the password is shown inside the PTR portal.  Please note, the PTR portal is a separate site from the trade room software. 

Please watch this video for instructions on how to find the PTR password inside the PTR portal. Where to find the trade room password for the week.  Your password for the PTR portal is different and unique to you. I know, it’s a bit meta.

How do I access the courses, training, and other sites?

The TDG training, documentation, video lessons, and courses are all found in the Members Hub.  You get to the Hub from the MEMBER LOGIN button on the home page www.tradersdevgroup.com

How do I access the Discord Server?

During the sign-up process, you should receive a link via email to join the private Discord server where we share ideas on futures, funding programs, stocks, options, and crypto. If you do not receive an email with the Discord link, please send an email to info@tradersdevgroup.com from the email address you used to sign-up for your membership using the Subject: Discord. 

How do I get my hot little (or maybe big) trader hands on the indicators for TradingView?

TDG membership includes a suite of custom indicators for the popular online charting site TradingView.

To download and license the TDG indicators for TradingView, please provide your TradingView user name using this form. Instructions on how to install the indicators, and complete training on the settings and strategies are found in the Help Center Library.

Where do I get the indicators for NinjaTrader?

TDG members get access to several custom indicators for NinjaTrader.

To download and license the TDG indicators for TradingView, please provide your NinjaTrader Machine ID using this form. Instructions on how to install the indicators, and complete training on the settings and strategies are found in the Help Center Library.

Support FAQs

How do I submit a support ticket?

Please check the Help Library prior to submitting a ticket. If you can’t find your answers here in these FAQs, or the Help Center, you are welcome to create a ticket using the Support Help Desk Site.

Where can I find documentation on TDG indicators, platforms, templates, and settings?

Dozens of support articles and how-to videos are available in the Help Center Library. 

I want to speak with someone. What is your phone number?

No one uses the phone anymore. ?  We strongly prefer email or a messenger service like Telegram or Discord, but if you must hear one of our fabulous voices, please text 415-786-7482 with a brief note and we can find a way to talk. 

Billing FAQs

Does the trial automatically convert to a membership?

Nope. There is no auto-rebill. At the end of your trial, you’ll be sent a series of emails with details on the membership plans and options. 

How do I cancel my membership?

What? You’re leaving us? Ha! No worries, we get it.

It’s very easy to cancel any recurring membership, subscription, or account you have with TDG with no questions asked. We might cry or whimper a bit though.

To leave the GROUP, please send an email to info@tradersdevgroup.com with the Subject Line: “No Mas!”  Just kidding, again. Humor helps us dull the pain of your departure.

We ask that you give 10-days notice prior to the renewal date of your subscription.

That’s it. Of note, if you cancel an installment plan for a Lifetime Membership, you do forfeit all the payments made toward the plan and software licenses will terminate.

Can I put my membership on hold?

Sorry, we’re not able to do that. 

What is your refund policy?

You may see a refund policy for some services or products. However, there are no refunds for trials, installments for Forevah, or the one-time Forevah payment. We offer trials and several extended free looks each year, so if you’re not sure that TDG is for you, please don’t purchase a membership. 

Risk Disclosure: Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or life style. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.

Hypothetical Performance Disclosure:
 Hypothetical performance results have many inherent limitations, some of which are described below. no representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. for example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.